PPMA—Web Redesign
PPMA—Web Redesign
A comprehensive website upgrade for a condominium management company, including the addition of new features and enhancements to existing functionalities.
Project Type:Web Design
Role: UI/UX Design
Industry: Condominium Management
Project Type:Web Design
Role: UI/UX Design
Industry: Condominium Management
PPMA—Web Redesign
A comprehensive website upgrade for a condominium management company, including the addition of new features and enhancements to existing functionalities.
PROBLEM STATEMENT
PROBLEM STATEMENT
PROBLEM STATEMENT
“I just want a site that’s clear and simple. If I can find what I need fast, I’m happy.”
OUR PROCESS
OUR PROCESS
OUR PROCESS
discover
discover
define
define
ideate
ideate
design
design
DEPLOY
DEPLOY
DEPLOY
DESIGN KIT
DESIGN KIT
DESIGN KIT
USER RESEARCH
USER RESEARCH
USER RESEARCH
Who is PPMA?
Who is PPMA?
Who is PPMA?
PPMA is a well-established condominium property management company with over 30 years of experience. The company specializes in providing tailored financial, administrative, and maintenance services for condominium corporations.
PPMA is a well-established condominium property management company with over 30 years of experience. The company specializes in providing tailored financial, administrative, and maintenance services for condominium corporations.
PPMA is a well-established condominium property management company with over 30 years of experience. The company specializes in providing tailored financial, administrative, and maintenance services for condominium corporations.
Who are they serving?
Who are they serving?
Who are they serving?
-Residents and owners of PPMA-managed condominiums.
-Condo Boards and Corporations seeking information or access to documents and services.
-Prospective Clients (Builders, Commercial Property Owners, Investors) seeking property management services.
-Residents and owners of PPMA-managed condominiums.
-Condo Boards and Corporations seeking information or access to documents and services.
-Prospective Clients (Builders, Commercial Property Owners, Investors) seeking property management services.
-Residents and owners of PPMA-managed condominiums.
-Condo Boards and Corporations seeking information or access to documents and services.
-Prospective Clients (Builders, Commercial Property Owners, Investors) seeking property management services.
Business goals
Business goals
Business goals
To modernize PPMA’s online presence by creating a streamlined, user-friendly website that improves service request handling, document access, and provides a better communication bridge between the company and its residents or potential clients.
To modernize PPMA’s online presence by creating a streamlined, user-friendly website that improves service request handling, document access, and provides a better communication bridge between the company and its residents or potential clients.
To modernize PPMA’s online presence by creating a streamlined, user-friendly website that improves service request handling, document access, and provides a better communication bridge between the company and its residents or potential clients.
REBRANDING
REBRANDING
REBRANDING
QUANTITATIVE RESEARCH
QUANTITATIVE RESEARCH
QUANTITATIVE RESEARCH
We conducted an maze test with about 20 users who fall in our target demographic.
We conducted an maze test with about 20 users who fall in our target demographic.
OBSERVATION & RESULT
OBSERVATION & RESULT
OBSERVATION & RESULT
90% of the users feel hard to find the target form
90% of the users feel hard to find the target form
90% of the users feel hard to find the target form
90%
90%
90%
40% of the users are facing difficulties when they try to get the contact information
40% of the users are facing difficulties when they try to get the contact information
40% of the users are facing difficulties when they try to get the contact information
40%
40%
40%
60% of the users don't feel trustable when they go through the whole website
60% of the users don't feel trustable when they go through the whole website
60% of the users don't feel trustable when they go through the whole website
60%
60%
60%
The average time for users to find the target form is about 4 minutes.
The average time for users to find the target form is about 4 minutes.
The average time for users to find the target form is about 4 minutes.
4 Minutes
4 Minutes
4 Minutes
Reduced the number of users experiencing confusion while navigating the website
Reduced the number of users experiencing confusion while navigating the website
Reduced the number of users experiencing confusion while navigating the website
10%
10%
10%
Reduced the number of users encountering difficulties
Reduced the number of users encountering difficulties
Reduced the number of users encountering difficulties
0%
0%
0%
Enhanced users’ sense of trust
Enhanced users’ sense of trust
Enhanced users’ sense of trust
80%
80%
80%
Shortened the time required for users to locate target information
Shortened the time required for users to locate target information
Shortened the time required for users to locate target information
1.3 Minutes
1.3 Minutes
1.3 Minutes
USER NEEDS
USER NEEDS
USER NEEDS
Submit maintenance or repair requests with minimal steps and download or review condo notices or meeting info.
Submit maintenance or repair requests with minimal steps and download or review condo notices or meeting info.
Find contact details without hunting through the site
Find contact details without hunting through the site
Find contact details without hunting through the site
Access board-specific documents
Access board-specific documents
Access board-specific documents
Understand PPMA’s experience and service model and request a proposal or consultation efficiently
Understand PPMA’s experience and service model and request a proposal or consultation efficiently
PERSONAS
New Content
Add company info & description of services
Re-design with logo and brand colours
New Content
Add company info & description of services
Re-design with logo and brand colours
New Content
Add company info & description of services
Re-design with logo and brand colours
One Site to Rule Them All
Unify everything under one website
One Site to Rule Them All
Unify everything under one website
One Site to Rule Them All
Unify everything under one website
Client Centered Design
A client portal with updated forms
A client information section
Client Centered Design
A client portal with updated forms
A client information section
Client Centered Design
A client portal with updated forms
A client information section
OUR SOLUTIONS
OUR SOLUTIONS
CHALLENGES
OUR SOLUTIONS
Apollo Property Management
Sentinel Management
-Managing condo & residential rentals-Residential
-Hands-on approach
-Personalized services
Cross-sector Properties
-Residential
-Commercial
-Retail
-Hospitality
Expanded Service Scope
Eg: energy conservation, waste management
Cross-sector Properties
-Residential
-Commercial
-Retail
-Hospitality
Expanded Service Scope
Eg: energy conservation, waste management
SITEMAP
Current Sitemap
Proposed Sitemap
Complicated menus or hard-to-find links
Complicated menus or hard-to-find links
Complicated menus or hard-to-find links
Lack of guidance when filling out forms
Lack of guidance when filling out forms
Lack of guidance when filling out forms
Delayed or scattered communication through email
Delayed or scattered communication through email
Delayed or scattered communication through email
Difficulty finding a contact person or the next step
Difficulty finding a contact person or the next step
Difficulty finding a contact person or the next step
USER CHANLLENGES
USER CHANLLENGES
USER CHANLLENGES
OUR SOLUTIONS
CHALLENGES
COMPETITORS
COMPETITORS
WIREFRAMES
Apollo Property Management
Apollo Property Management
Sentinel Management
Sentinel Management
-Managing condo & residential rentals-Residential
-Hands-on approach
-Personalized services
-Managing condo & residential rentals-Residential
-Hands-on approach
-Personalized services
Cross-sector Properties
-Residential
-Commercial
-Retail
-Hospitality
Expanded Service Scope
Eg: energy conservation, waste management
Cross-sector Properties
-Residential
-Commercial
-Retail
-Hospitality
Expanded Service Scope
Eg: energy conservation, waste management
Cross-sector Properties
-Residential
-Commercial
-Retail
-Hospitality
Expanded Service Scope
Eg: energy conservation, waste management
PERSONAS
SITEMAPS
Current Sitemap
Proposed Sitemap
SITEMAPS
Current Sitemap
Proposed Sitemap
Client portal
Client Wiki
Request Proposal
Services Page
About Page
Client portal
Client Wiki
Request Proposal
Services Page
About Page
FEATURES ADDED
FEATURES ADDED
FEATURES ADDED
WIREFRAMES
WIREFRAMES
WIREFRAMES