My Framer Site

PPMA—Web Redesign

Project Type:Web Design

Role: UI/UX Design

Industry: Condominium Management

A comprehensive website upgrade for a condominium management company, including the addition of new features and enhancements to existing functionalities.

View Wireframes

Business goals

To modernize PPMA’s online presence by creating a streamlined, user-friendly website that improves service request handling, document access, and provides a better communication bridge between the company and its residents or potential clients.

Who are they serving?

-Residents and owners of PPMA-managed condominiums.

-Condo Boards and Corporations seeking information or access to documents and services.

-Prospective Clients (Builders, Commercial Property Owners, Investors) seeking property management services.

-Residents and owners of PPMA-managed condominiums.

-Condo Boards and Corporations seeking information or access to documents and services.

-Prospective Clients (Builders, Commercial Property Owners, Investors) seeking property management services.

Who is PPMA?

PPMA is a well-established condominium property management company with over 30 years of experience. The company specializes in providing tailored financial, administrative, and maintenance services for condominium corporations.

discover

define

ideate

design

DEPLOY

PROBLEM STATEMENT

“I just want a site that’s clear and simple. If I can find what I need fast, I’m happy.”

RESUME

OUR PROCESS

DESIGN KIT

USER RESEARCH

REBRANDING

OBSERVATION & RESULT

90% of the users feel hard to find the target form

90%

40% of the users are facing difficulties when they try to get the contact information

40%

60% of the users don't feel trustable when they go through the whole website

60%

The average time for users to find the target form is about 4 minutes.

4 Minutes

Reduced the number of users experiencing confusion while navigating the website

10%

Reduced the number of users encountering difficulties

Enhanced users’ sense of trust

80%

Shortened the time required for users to locate target information

1.3 Minutes

USER NEEDS

Submit maintenance or repair requests with minimal steps and download or review condo notices or meeting info.

Find contact details without hunting through the site

Access board-specific documents

Understand PPMA’s experience and service model and request a proposal or consultation efficiently

OUR SOLUTIONS

New Content

Add company info & description of services

Re-design with logo and brand colours

New Content

Add company info & description of services

Re-design with logo and brand colours

One Site to Rule Them All

Unify everything under one website

One Site to Rule Them All

Unify everything under one website

Client Centered Design

A client portal with updated forms

A client information section

Client Centered Design

A client portal with updated forms

A client information section

USER CHANLLENGES

Complicated menus or hard-to-find links

Lack of guidance when filling out forms

Delayed or scattered communication through email

Difficulty finding a contact person or the next step

QUANTITATIVE RESEARCH

We conducted an maze test with about 20 users who fall in our target demographic.

Liuniu Design

Links

Liuniu Design

Links

Liuniu Design

Links

COMPETITOR ANALYSIS

Apollo Property Management

Sentinel Management

-Managing condo & residential rentals-Residential

-Hands-on approach

-Personalized services

PERSONAS

SITEMAP

Current Sitemap

Proposed Sitemap

Client portal

Client Wiki

Request Proposal

Services Page

About Page

FEATURES ADDED

WIREFRAMES

View Wireframes

Click here for more information about PPMA website.

View MY WORKS

Cross-sector Properties

-Residential

-Commercial

-Retail

-Hospitality

Expanded Service Scope

Eg: energy conservation, waste management

WIREFRAMES

View Wireframes